Featured Client
Telenor India (Previously Uninor) started operations as a greenfield operator in India in the January of 2010. In 2009 they selected the Oracle Stack of Communications products as their application stack. This involved the entire stack including, Siebel as the CRM application , Portal Billing as their billing application and the Metasolv suite of products for service orders and provisioning.
In a span of 6 months, he succeeded in resolving a lot of issues which had been plaguing our CRM infrastructure, be it from the business side or the technology side. These improvements played a critical role in improving our overall standing within the Indian market and strengthening our relationships with our partners.
— Avinash Mittal, Vice President and Head Long Term Strategy, Telenor India.
Case Study
Being a greenfield operator with extremely stringent timelines, there were a lot of issues plaguing the customer during the go live. We were brought in specifically for the following activities:
- Audit the work done by the Systems integrator.
- Identify business processes which need correction and suggest remedial actions.
- Audit the systems infrastructure and suggest performance improvement methods.
- Complete the business analysis for the postpaid deployment for Service (Self and Agent Assisted), marketing and Billing and architect the solution for the Post paid business
- Assist in resolving any operational issues pertaining to CRM and suggest long term solutions.
- Lead the Loyalty team to fix the Loyalty engine and the rules defined for accurate processing of the records and correct commissions payouts.
- Check and identify problems with all interfaces to and from CRM. These could be stored procedures, web services or Siebel EAI.
- Identify the need for Oracle MDM solutions which include UCM and UPM.
- Architect the MDM solution for the customer.
