T-Mobile International AG is a German holding company for Deutsche Telekom AG’s various mobile communications subsidiaries outside Germany. Based in Bonn, Germany, its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.The T-Mobile brand is present in 13 European countries – Austria, Croatia, Czech Republic, Albania, Germany, Hungary, Macedonia, Montenegro, the Netherlands, Poland, Romania and Slovakia.
Case Study
As a part of the Next Generation CRM Project for Deutsche Telekom project, which is to be rolled out to 4 countries in Europe in the first phase followed by other countries where Telekom was present we had the following deliverables:
- Stitch the solutions put by the various kernel teams (Order Management, Sales Force Automation, Marketing etc) into one usable kernel design.
- A secondary role was to check the configuration done by the systems integrator against the Siebel design guidelines and perform routine configuration reviews.
- Responsible for drawing out the Siebel upgrade roadmap.
- Point of escalation for the teams to help them with business processes and the mapping to Siebel.
- Ensure the process adherence to the eTom framework.
- Assist the localization teams with the customization process of the kernel design to suit their specific needs.
- Siebel Loyalty Management Kernel Design Team lead.
- Siebel Loyalty Management escalation point for all the local teams in the various countries.
Vodafone Germany , one of the largest telecommunications providers in Germany, was using Siebel for the fixed line business through an acquisition . The Siebel system had been upgraded from Version 6 to Version 7 and then to version 8.0 . However, the configuration and the customization on Siebel was consistent with the development guidelines for Siebel 6.0 which lead to a fair bit of configuration issues.
Case Study
We were brought in to assist with the following activities:
- Assist developers in defect fixing.
- Audit the Siebel Server infrastructure.
- Provide best practice guidelines for development.
- Audit and redesign workflows.
- Remove legacy scripts and replace with workflows.
- Validate the Siebel configuration.
- Suggest changes to overall architecture for better performance.
